Quibly Tech deletes personal data on request. This page explains exactly how to ask, what happens, and how long it takes. If anything here is unclear, write to privacy@quiblytech.in and a human will reply.
If you are a business using Quibly
Option A — delete from inside the product
- Sign in to your Quibly dashboard.
- Go to Settings → Account.
- Choose Delete account and data and confirm.
This disconnects your WhatsApp Business Account from Quibly, revokes the stored access token, and queues all of your data for deletion.
Option B — email us
Send a deletion request
Subject: Data deletion request
Include your account email, your business name, and the WhatsApp business phone number connected to Quibly. We may ask one verification question before acting.
Option C — remove Quibly's access at Meta
You can also revoke our access directly from your own Meta Business settings — Business Settings → Users → Partners (or Apps), then remove Quibly's access to your WhatsApp Business Account. That stops all further data flow to us immediately. Follow it with Option A or B so we also delete what we already hold.
If you are a WhatsApp user who messaged a business
If you sent a WhatsApp message to a business that uses Quibly, that business is the controller of your conversation — we only process it on their behalf.
- Contact the business directly. They can delete your conversation from their Quibly account and are the fastest route.
- Or write to us at privacy@quiblytech.in with the business's WhatsApp number and the phone number you messaged from. We will identify your records, notify the business, and delete on their instruction — or directly, where the law requires us to act.
We will never ask you for your WhatsApp password, a one-time code, or any payment to process a deletion request. Deletion is free.
What gets deleted
| Data | Action |
|---|---|
| Business account, profile and login credentials | Deleted |
| Stored Meta access tokens and two-step verification PINs | Deleted and revoked |
| Conversation content — inbound messages and replies | Deleted |
| Contacts, leads and bookings created in Quibly | Deleted |
| Message history and contacts synced via coexistence | Deleted |
| Business knowledge and AI configuration you provided | Deleted |
| Server and audit logs | Personal identifiers removed; anonymised records may persist to their normal expiry |
| Records we are legally required to retain | Retained only as long as the law requires, then deleted |
How long it takes
| Stage | Timeframe |
|---|---|
| We acknowledge your request | Within 3 working days |
| Access revoked and data flow stopped | Immediately on confirmation |
| Data deleted from live systems | Within 30 days |
| Data purged from encrypted backups | Within 90 days, as backups rotate |
| Written confirmation sent to you | On completion |
Data held by Meta and by our providers
Deleting your data from Quibly does not delete data held independently by others:
- Meta / WhatsApp holds your WhatsApp Business Account, phone number and its own message records. Manage that in WhatsApp Manager and Meta Business Settings, under Meta's own privacy policy.
- Your customers' phones retain their own copy of the WhatsApp conversation. We cannot remove messages from someone else's device.
- Our AI providers (OpenAI, Google) process content transiently under enterprise terms that prohibit training on it. We instruct deletion where their API supports it.
Related rights
Alongside deletion you may request a copy of your data, correction of anything inaccurate, or withdrawal of a consent you previously gave — including consent to coexistence synchronisation. Use the same address: privacy@quiblytech.in. Full detail is in our Privacy Policy.
Grievance Officer
If you are not satisfied with how we handled your request, escalate to our Grievance Officer. Under India's Digital Personal Data Protection Act, 2023 you may then approach the Data Protection Board of India.
Grievance Officer — Quibly TechK501, Green Valley Apartments, Plot 18, Sector 22, Dwarka
New Delhi, South West Delhi, Delhi 110077
Email: privacy@quiblytech.in
Phone: +91 78383 63463