Effective 12 August 2026

Terms & Conditions

The agreement between Quibly Tech and any business using the Quibly platform.

1. Acceptance

These Terms & Conditions form a binding agreement between Quibly Tech ("Quibly", "we") and the business or individual using the Quibly platform ("you", "Customer"). By creating an account, connecting a WhatsApp Business Account, or using any part of the service, you accept these terms. If you do not accept them, do not use the service.

If you accept on behalf of an organisation, you confirm you have authority to bind that organisation.

2. The service

Quibly is a software platform that connects to a business's WhatsApp Business Account through Meta's WhatsApp Business Platform (Cloud API) and provides:

  • Receipt and storage of inbound WhatsApp messages sent to your connected business number
  • AI-assisted drafting and sending of replies
  • Conversation, contact and lead management
  • Booking and enquiry workflows
  • A dashboard with reporting on your own account activity

Quibly is an independent technology provider. We are not Meta, not WhatsApp, and not endorsed by or affiliated with Meta Platforms, Inc.

3. Eligibility

You must be at least 18 years old and operating a lawful business. You must be legally capable of entering a contract in your jurisdiction. The WhatsApp number you connect must be one you are authorised to use for business messaging.

4. Your account

  • Give accurate information at sign-up and keep it current
  • Keep your credentials confidential — you are responsible for activity under your account
  • Tell us promptly at support@quiblytech.in if you suspect unauthorised access
  • One account per business unless we agree otherwise in writing

5. WhatsApp and Meta terms

Using Quibly means using Meta's WhatsApp Business Platform. You must independently comply with, and you agree to be bound by:

  • The WhatsApp Business Terms of Service
  • The WhatsApp Business Messaging Policy
  • The WhatsApp Commerce Policy, where you sell goods or services
  • Meta's Platform Terms and Developer Policies as they apply to your use

Meta may restrict, suspend or terminate your WhatsApp Business Account or phone number for policy breaches, quality problems, or user reports. Those decisions are Meta's, not ours, and we cannot reverse them. We will tell you what we can see and help you understand it, but we have no control over Meta's enforcement.

Message quality ratings, messaging limits, template approvals and business verification are all determined by Meta. We do not guarantee any particular outcome on any of them.

6. Coexistence mode

If you choose to run your number in coexistence — keeping the WhatsApp Business app active while the same number is connected to Quibly via the Cloud API — you additionally acknowledge that:

  • Meta will synchronise your contact list and up to six months of message history from the WhatsApp Business app into the connected platform, and you consent to that synchronisation and to Quibly processing it
  • You have the authority and any necessary consents to share that historical conversation data with us
  • Messages you send by hand from the WhatsApp Business app are echoed to Quibly so replies are not duplicated
  • Meta applies a reduced throughput limit to numbers in coexistence, and group chats do not synchronise
  • Messages sent from the WhatsApp Business app remain free; messages sent through the Cloud API are billed by Meta on its normal terms
  • Disconnecting coexistence stops future synchronisation but does not by itself delete data already received — see the Data Deletion page

7. Your responsibilities

  • Consent. Obtain opt-in from every WhatsApp user before sending them business-initiated messages, and honour opt-outs immediately.
  • Accuracy. Review AI-generated content before it is sent where the content could mislead a customer or create an obligation.
  • Your customers' data. You are the controller of conversations with your customers. You are responsible for having a lawful basis to process them and for your own privacy notice.
  • Lawful content. Everything you send through Quibly must be lawful and truthful.
  • Payment methods. You are responsible for maintaining a valid payment method on your WhatsApp Business Account for Meta's messaging charges.

8. Acceptable use

You must not use Quibly to:

  • Send spam, bulk unsolicited messages, or messages to people who have not opted in
  • Send content that is unlawful, defamatory, obscene, hateful, harassing or fraudulent
  • Impersonate another person, business or brand
  • Promote goods or services prohibited by the WhatsApp Commerce Policy
  • Circumvent messaging limits, rate limits or quality controls
  • Reverse-engineer, scrape, resell or white-label the platform without written agreement
  • Attempt to gain unauthorised access to our systems or another customer's data
  • Introduce malware or interfere with the service's operation

Breach of this section may result in immediate suspension without notice.

9. AI-generated content

Quibly uses third-party large-language models to generate replies. You acknowledge that:

  • Output can be inaccurate, incomplete or inappropriate to the situation
  • Output is not professional advice of any kind — legal, medical, financial or otherwise
  • You are solely responsible for every message sent from your WhatsApp number, whether drafted by you or generated by Quibly
  • We do not warrant that output will be fit for any particular purpose

Where a message could create a contractual obligation, quote a price, or affect someone's health, safety or legal position, review it before sending.

10. Fees and messaging charges

Quibly's subscription fees, if any, are as stated at sign-up or in a separate written agreement. Unless stated otherwise:

  • Fees are exclusive of GST and other applicable taxes
  • Meta's messaging charges are separate and billed by Meta directly to your WhatsApp Business Account. We do not control Meta's pricing and are not responsible for it.
  • Fees are non-refundable except where required by law
  • We will give at least 30 days' notice before increasing recurring fees

11. Availability

We aim for high availability but do not guarantee uninterrupted service. The service may be unavailable for maintenance, upgrades, or reasons beyond our control — including outages or changes at Meta, at our hosting providers, or at our AI providers.

We may modify, add or remove features. Where a change materially reduces core functionality, we will give reasonable notice.

12. Intellectual property

Quibly, its software, design, documentation and branding remain our property. You get a limited, non-exclusive, non-transferable, revocable licence to use the service for your own business while your account is in good standing.

Your content — your business information, your customer conversations — remains yours. You grant us the licence needed to host, process and transmit it in order to provide the service.

13. Data protection

Our handling of personal data is described in the Privacy Policy, which forms part of these terms. In respect of your customers' conversations you are the data fiduciary/controller and we act as processor on your instructions.

14. Disclaimer of warranties

The service is provided "as is" and "as available". To the fullest extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be error-free, that AI output will be accurate, or that messages will always be delivered — delivery depends on Meta and on the recipient's device and network.

15. Limitation of liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost business or lost data
  • Our total aggregate liability arising out of or relating to the service is limited to the greater of (a) the fees you paid us in the three months before the claim arose, or (b) INR 5,000
  • We are not liable for any act, omission, outage, pricing change, policy decision or enforcement action of Meta Platforms, Inc., or of any AI or infrastructure provider

Nothing here excludes liability that cannot lawfully be excluded.

16. Indemnity

You agree to indemnify and hold Quibly Tech harmless from claims, damages, losses and reasonable legal costs arising from your use of the service, your content, your breach of these terms, your breach of Meta's policies, or your handling of your customers' personal data.

17. Suspension and termination

You may close your account at any time by writing to support@quiblytech.in. We may suspend or terminate your access if you breach these terms, if your use puts our platform or our Meta app at risk, if required by law, or if Meta requires it.

On termination your licence ends immediately. Data is deleted per the Data Deletion page. Sections 12, 14, 15, 16 and 19 survive termination.

18. Changes to these terms

We may update these terms. The effective date above reflects the current version. For material changes we will notify account holders by email at least 14 days in advance. Continuing to use the service after a change takes effect means you accept it.

19. Governing law

These terms are governed by the laws of India. The courts at New Delhi, India have exclusive jurisdiction over any dispute, subject to any right you have under consumer protection law to bring proceedings elsewhere.

20. Contact

Quibly Tech
K501, Green Valley Apartments, Plot 18, Sector 22, Dwarka
New Delhi, South West Delhi, Delhi 110077
Email: hello@quiblytech.in
Support: support@quiblytech.in
Phone: +91 78383 63463